Minor · 5 days ago · lasted about 22 hours
We are currently addressing an ongoing incident involving our cloud service provider. Presently, our provider is experiencing degraded performance for one of their services, this potentially is affecting the visibility and logging of print jobs in both the Job Log page and mobile notifications. Our team is actively monitoring the situation and maintaining direct communication with our cloud provider's support team to ensure real-time updates on their progress in resolving the issue. While they endeavor to restore normal service, please be aware of potential delays in print job logging and mobile notifications during this period.
Major · 18 days ago · lasted about 5 hours
Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print. The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage. Symptoms as it relates to PaperCut Pocket / Hive: Print Release failure, namely 502 errors when attempting to release print jobs. Symptoms as it relates to PaperCut Mobility Print: Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.
Major · 3 months ago · lasted about 4 hours
We are currently investigating a partial outage with Hive integrated scanning. Scan to OneDrive is currently experiencing an outage where all scans are triggering authorization emails that fail to authorize the scan with an "Oops Something went wrong" message. This is the only destination / storage provider experiencing this issue at this time.
Major · 3 months ago · lasted 35 minutes
We are currently investigating reports that print jobs are failing to print when only available on the PaperCut Pocket/Hive Cloud Node.
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