Outage in PaperCut
Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket
Resolved MinorIncident Report
We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.
Components affected
PaperCut Pocket & PaperCut HiveTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/14/2026 06:13PM
A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.
IDENTIFIED
3 months ago - at 01/14/2026 04:50PM
Our engineering team has identified the underlying cause of the issue which prevents modifying Print Protocols within Pocket/Hive. A fix is being implemented which we expect to mitigate this behavior. Another status update will be supplied once this fix is in place.
INVESTIGATING
3 months ago - at 01/14/2026 03:53PM
We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.
Latest PaperCut outages
PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal - about 4 hours ago
PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive - 11 days ago
PaperCut Hive - We are currently investigating an issue affecting PaperCut Hive's UI and print release. - 24 days ago
PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region - about 1 month ago
PaperCut Hive - users unable to log into devices - about 1 month ago
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