Outage in PaperCut
Hive and MF - Scanning to SharePoint is failing to authorize for all users.
Resolved MajorIncident Report
PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint.
We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC.
The impacted features are:
Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong!
We’re actively working to resolve the issues and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/14/2025 06:44PM
This incident has been resolved.
IDENTIFIED
10 months ago - at 07/14/2025 05:55PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 months ago - at 07/14/2025 04:39PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 07/14/2025 04:22PM
PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint.
We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC.
The impacted features are:
Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong!
We’re actively working to resolve the issues and will provide updates as they become available.
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