Outage in PaperCut

Hive and MF - Scanning to SharePoint is failing to authorize for all users.

Resolved Major

July 14, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint. We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC. The impacted features are: Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong! We’re actively working to resolve the issues and will provide updates as they become available.

Components affected

PaperCut Pocket & PaperCut Hive PaperCut Scan to Cloud for MF

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/14/2025 06:44PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 07/14/2025 05:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 07/14/2025 04:39PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 07/14/2025 04:22PM

PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint.

We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC.

The impacted features are:

Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong!

We’re actively working to resolve the issues and will provide updates as they become available.

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