Outage in PaperCut
PaperCut Hive & Pocket Outage
Resolved MajorIncident Report
Summary AI Generated
PaperCut Hive and PaperCut Pocket experienced a 31-minute outage caused by disruption from their cloud service provider. Users experienced serious degradation when accessing print queues and releasing print jobs. All services were restored after the issue was identified and fixed.
We are currently investigating an outage with PaperCut Hive and PaperCut Pocket.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 02/24/2026 03:00PM
We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.
MONITORING
about 18 hours ago - at 02/24/2026 02:42PM
Our services have returned to normal and we will continue to monitor the incident closely.
IDENTIFIED
about 18 hours ago - at 02/24/2026 02:40PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 19 hours ago - at 02/24/2026 02:30PM
We are continuing to investigate this issue.
INVESTIGATING
about 19 hours ago - at 02/24/2026 02:30PM
We are currently investigating an outage with PaperCut Hive and PaperCut Pocket.
source IsDown
Possible Outage Indicated by User Reports
Reports started 2 minutes before official outage was reported
Latest PaperCut outages
Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket - about 1 month ago
PaperCut Hive & Pocket Cloud Pull Delivery Degraded Performance - UK Data Centre - about 1 month ago
GES (licensing) issues with PaperCut NG & MF - 3 months ago
Intermittent PaperCut Hive & Pocket print release failures - 3 months ago
PaperCut website inaccessible due to Cloudflare outage - 3 months ago
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