Outage in UKG

[EU] Degraded performances on Document Manager

Resolved Minor
August 30, 2023 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

(European servers only) We are seeing degraded performance on the Document Manager application. The consequences may be longer than normal response times or sporadic error messages. Our teams are currently investigating the problem to determine where the problem lies and fix it.
Components affected
UKG Document Manager Core
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 09/01/2023 12:48PM

Our monitoring has revealed no anomalies. This incident is now considered closed.
We apologize for the inconvenience.

MONITORING almost 2 years ago - at 09/01/2023 08:50AM

Yesterday at 20:00 UTC, our teams identified the issue and implemented a fix. This morning (French time), we notice that the situation is back to normal. We are monitoring the behaviour for the next few hours to confirm the resolution of this incident.

INVESTIGATING almost 2 years ago - at 08/30/2023 10:02AM

(European servers only)
We are seeing degraded performance on the Document Manager application. The consequences may be longer than normal response times or sporadic error messages. Our teams are currently investigating the problem to determine where the problem lies and fix it.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - 9 months ago
[Staging] Partial outage on SFTP service // Service SFTP indisponible - 9 months ago
[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - 9 months ago
[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - 10 months ago
[US, ATL, TOR] Delays for Document Migration process - 11 months ago

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