Outage in Piano Software

Dashboard login is not operational.

Resolved Major
October 30, 2023 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

The dashboard pages are not loading for users that are not currently logged to the platform, we're currently investigating this issue.
Components affected
Piano Software Piano Analytics Dataflow Exports – Delta Piano Software Piano ESP Dashboard - Asia - esp-ap.piano.io Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io Piano Software Piano Analytics Interfaces Availability - Delta Piano Software Piano Insight Dashboard Piano Software Publisher Dashboard - Australia - https://dashboard-au.piano.io Piano Software Piano Analytics Exports - Delta Piano Software Piano ESP Dashboard - US - esp.piano.io Piano Software Piano DMP Dashboard Piano Software Publisher Dashboard - Asia - https://dashboard-ap.piano.io Piano Software Piano ESP Dashboard - Europe - esp-eu.piano.io Piano Software Piano Content Dashboard Piano Software Piano ESP Dashboard - Australia - esp-au.piano.io Piano Software Publisher Dashboard - US - https://dashboard.piano.io
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/30/2023 09:41PM

This incident has been resolved.

MONITORING 6 months ago - at 10/30/2023 09:10PM

A third-party infrastructure problem has been identified and our development team is addressing the issue with our provider, service is restored.

We will continue monitoring the service.

INVESTIGATING 6 months ago - at 10/30/2023 08:36PM

The dashboard pages are not loading for users that are not currently logged to the platform, we're currently investigating this issue.

Latest Piano Software outages

[Piano Analytics] Delay in real-time data - 16 days ago
[Piano Analytics] Delays for instantaneous and scheduled reports - 16 days ago
Piano Content is experiencing a production incident - 21 days ago
[Piano Analytics] Interface accessibility issues - 29 days ago
Issues with Sandbox VX Report Download Links - 30 days ago

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