Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major
March 01, 2024 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing delays in the generation of some Dashboard and Data Query scheduled and instantaneous exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/01/2024 02:37PM

The issue has been resolved and all exports have been sent.

INVESTIGATING 2 months ago - at 03/01/2024 08:14AM

We are currently experiencing delays in the generation of some Dashboard and Data Query scheduled and instantaneous exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers

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