Pivotal Tracker Status

Resolved Issues receiving email at [email protected]

We are currently experiencing issues receiving your support requests at [email protected] and are working to resolve the issue as soon as possible. If you have attempted to reach us in the past 24 hours (since around noon mountain time), please know that we have not received your support request and we apologize for any delay this is causing in getting back to you. In the meantime, we're brainstorming on a potential alternative method for reaching us for assistance.

Resolved Tracker sign-ups and password resets are currently down

We are urgently investigating why Tracker sign-ups and password resets are down. If you need to reset your password, please email us directly ([email protected]) from the email address associated with your login so we can reset it for you. Our apologies for the inconvenience - we'll provide an update just as soon as we have more information and / or a solution's been implemented.

Resolved Notifications not being sent

We're investigating an issue that is preventing Tracker from sending notifications and uploading attachments. We are sorry for this disruption! We are working on it now, but in the meantime if you have any questions you can email [email protected]

Resolved Missing Analytics Data

We are investigating an issue with Tracker Analytics where data from June 17th-19th is currently unavailable.

Resolved Temporary gaps in Tracker project Analytics data

We're investigating an issue where data from May 23 - 26th is not rendering in Tracker Analytics. The gap may widen a little until we determine and address the cause. We'll provide further updates as soon as we have them - pease email [email protected] with any questions meanwhile.

Resolved We're urgently investigating why many pages in Tracker aren't loading

We're urgently investigating why many pages in Tracker aren't loading. We'll provide updates here just as soon as we have more information and/or we've resolved the issue. Our sincere apologies for the disruption meanwhile.

Resolved Project Analytics Unavailable

We are experiencing an outage with our data service for project analytics and are working to resolve the issue.

Resolved Search Service Outage

Tracker's in-app search is currently unavailable. We are investigating the issue.

Resolved Some Firefox users unable to load projects - please quit and restart browser

We are seeing intermittent reports from some of our Firefox users who are unable to load certain Tracker pages. Fully exiting and relaunching Firefox should resolve the issue. We believe that Firefox is caching a stale DNS configuration which is reloaded when the browser is restarted. Please email [email protected] if you have questions or anything else we can help with.

Resolved Degraded performance when dragging stories in larger projects

We're currently investigating degraded performance in bigger projects when dragging stories. In particular the issue is exasperated when dragging stories in panels that have very large number of stories. We'll provide updates just as soon as we know more and/or a solution's been implemented. Our apologies for the inconvenience meanwhile.