Pivotal Tracker Status

Resolved Tracker sign-ups and password resets are currently down

We are urgently investigating why Tracker sign-ups and password resets are down. If you need to reset your password, please email us directly ([email protected]) from the email address associated with your login so we can reset it for you. Our apologies for the inconvenience - we'll provide an update just as soon as we have more information and / or a solution's been implemented.

Resolved Notifications not being sent

We're investigating an issue that is preventing Tracker from sending notifications and uploading attachments. We are sorry for this disruption! We are working on it now, but in the meantime if you have any questions you can email [email protected]

Resolved Missing Analytics Data

We are investigating an issue with Tracker Analytics where data from June 17th-19th is currently unavailable.

Resolved Temporary gaps in Tracker project Analytics data

We're investigating an issue where data from May 23 - 26th is not rendering in Tracker Analytics. The gap may widen a little until we determine and address the cause. We'll provide further updates as soon as we have them - pease email [email protected] with any questions meanwhile.

Resolved We're urgently investigating why many pages in Tracker aren't loading

We're urgently investigating why many pages in Tracker aren't loading. We'll provide updates here just as soon as we have more information and/or we've resolved the issue. Our sincere apologies for the disruption meanwhile.

Resolved Project Analytics Unavailable

We are experiencing an outage with our data service for project analytics and are working to resolve the issue.

Resolved Search Service Outage

Tracker's in-app search is currently unavailable. We are investigating the issue.

Resolved Some Firefox users unable to load projects - please quit and restart browser

We are seeing intermittent reports from some of our Firefox users who are unable to load certain Tracker pages. Fully exiting and relaunching Firefox should resolve the issue. We believe that Firefox is caching a stale DNS configuration which is reloaded when the browser is restarted. Please email [email protected] if you have questions or anything else we can help with.

Resolved Degraded performance when dragging stories in larger projects

We're currently investigating degraded performance in bigger projects when dragging stories. In particular the issue is exasperated when dragging stories in panels that have very large number of stories. We'll provide updates just as soon as we know more and/or a solution's been implemented. Our apologies for the inconvenience meanwhile.

Resolved We're investigating why autoscroll is disabled when dragging stories

We are currently investigating why autoscroll is no longer working when dragging stories near the top and bottom of story panels. We'll provide an update just as soon as we can. Thank you for you patience, and our apologies for the inconvenience.