Outage in Polar

Degraded performance and sync issues in all services

Resolved Minor
June 20, 2022 - Started over 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing degraded performance in all our services, and it mainly shows as synchronization issues: data synchronization may be slower than normal or fail altogether. We are investigating the issue and will provide an update as soon as possible. All data is safe.
Components affected
Polar Data transfer to TrainingPeaks Polar Team Pro Polar Team Pro mobile application Polar Beat mobile application Polar Flow mobile application Polar GoFit web service Polar GoFit mobile application Polar Data transfer to Strava Polar account.polar.com Polar Club mobile application Polar API/3rd party sync Polar Data transfer to MyFitnessPal Polar Flow web service

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/20/2022 12:41PM

We have made fixes and are monitoring the situation. You may still experience slowness and failures in synchronization.
We apologize the inconvenience this causes you.

INVESTIGATING over 3 years ago - at 06/20/2022 09:27AM

The investigation of the issue is still going on. Rest assured we're doing our best to fix this asap.

INVESTIGATING over 3 years ago - at 06/20/2022 07:02AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 06/20/2022 07:01AM

We are currently experiencing degraded performance in all our services, and it mainly shows as synchronization issues: data synchronization may be slower than normal or fail altogether. We are investigating the issue and will provide an update as soon as possible. All data is safe.

Latest Polar outages

Strava and TrainingPeaks data transfer issues - about 23 hours ago
Data transfer unstable - 14 days ago
Data not downloadable for AccessLink Partners - error 403 - about 1 month ago
Services recovering from maintenance - 6 months ago
Partial outage in Polar online stores - 6 months ago

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