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Outage in Polar

Data transfer unstable

Resolved Minor
October 26, 2022 - Started over 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.
Components affected
Polar Flow web service Polar API/3rd party sync Polar Data transfer to MyFitnessPal Polar Data transfer to Strava Polar Data transfer to TrainingPeaks

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 10/26/2022 12:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 10/26/2022 09:34AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 10/26/2022 06:56AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 10/26/2022 06:56AM

Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Latest Polar outages

Polar web shops: add to shopping cart link is not working - about 14 hours ago
Strava data transfer issues - about 1 month ago
Flow app Android 7.35.0 activity data synchronization issue - 3 months ago
Degraded performance in support.polar.com - 3 months ago
Data transfer issue affecting Flow-to-AccessLink API partners on Jan 7th - 4 months ago

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