Outage in Productsup
Platform API - Request timeouts
Resolved Major
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Outage Details
Components affected
Productsup Platform APILatest Updates ( sorted recent to last )
Our new caching cluster is operational since 14:35 CEST, and everything is stable so far. We will follow up with a post-mortem within 2 business days.
The API is functional again. We will soon replace our caching cluster, this will be announced via an ad-hoc schedule maintenance message on this status page.
Gradually increased traffic over the last 7 days and deployment on the 6th of July for a future rate-limiting functionality caused a slow decrease in availability for our caching cluster. At around 11:00 today it got stuck. We are solidifying our caching infrastructure at the moment.
Our caching cluster was experiencing issues and causing problems with the API. We have restarted all API nodes and we're receiving data again. We're still investigating the root cause of the issue.
We are currently investigating issues with our Platform API. We see that since 11:00 the amount of traffic has significantly dropped. Our API is returning errors in the 4xx domain and clients are experience request timeouts.
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