Outage in Qualys

CA Platform 1 : UI/API is Inaccessible. (IM-11479)

Resolved Major
March 05, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing Canada POD 1 UI/API to be inaccessible. Further updates will follow. Ticket reference for this activity: IM-11479.
Components affected
Qualys Passive Scanner (PS) Qualys Patch Management (PM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Policy Compliance (PC) Qualys Continuous Monitoring (CM) Qualys Vulnerability Management (VM) Qualys AssetView (AV) Qualys Threat Protection (TP) Qualys CertView (CERT) Qualys Security Assessment Questionnaire (SAQ) Qualys Asset Inventory (AI) Qualys Endpoint Detection and Response (EDR) Qualys Malware Detection (MD) Qualys File Integrity Monitoring (FIM) Qualys Web Application Scanning (WAS) Qualys Gateway Service (QGS) Qualys Cloud Agent (CA) Qualys Web Application Firewall (WAF) Qualys Container Security (CS) Qualys CloudView (CV) Qualys Indication of Compromise (IOC) Qualys Security Configuration Assessment (SCA)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2024 09:37PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/05/2024 06:43PM

Qualys Cloud Platform Operations team is actively addressing the concerns identified with the CA Platform. We have successfully mitigated the API accessibility issue and are closely monitoring the system to confirm it maintains optimal performance levels. We have observed ongoing delays in UI authentication for some clients, indicating slower than expected access times. Our team is diligently investigating the root cause of this UI authentication challenge. We will promptly communicate further developments as we progress.
Ticket reference for this activity: IM-11479.

INVESTIGATING about 2 months ago - at 03/05/2024 04:27PM

We are currently investigating this issue.

MONITORING about 2 months ago - at 03/05/2024 03:05PM

A fix has been implemented and we are monitoring the results.

MONITORING about 2 months ago - at 03/05/2024 03:04PM

Qualys Cloud Platform Operations has taken corrective action to mitigate the impact.
A fix has been implemented, and we are monitoring the result.

The ticket reference for this Incident is IM-11479.

INVESTIGATING about 2 months ago - at 03/05/2024 01:48PM

Qualys Cloud Platform Operations is investigating an issue causing Canada POD 1 UI/API to be inaccessible.

Further updates will follow.

Ticket reference for this activity: IM-11479.

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