Outage in Qualys

US Platform 1, US Platform 3, EU Platform 1 and EU Platform 2 - Increase in delta processing time has been observed (IM-11490)

Resolved Minor
March 14, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing an increase in delta processing time for Cloud Agents. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View and Asset Inventory will take longer than expected. Further updates will be shared as they become available. Ticket reference for this activity is IM-11490
Components affected
Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/15/2024 06:58PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/15/2024 04:29AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/14/2024 11:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 03/14/2024 11:07AM

Qualys Operations team has identified the issue and our team is working on the fix.

INVESTIGATING about 2 months ago - at 03/14/2024 09:07AM

Qualys Cloud Platform Operations is currently investigating an issue causing an increase in delta processing time for Cloud Agents.

Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View and Asset Inventory will take longer than expected.

Further updates will be shared as they become available.

Ticket reference for this activity is IM-11490

Latest Qualys outages

US Platform 4: Tag Based Operations Impacted [IM-11540] - 2 days ago
All Shared Cloud Platforms: CS (Container Security) - SCA scan data processing is impacted (IM-11525) - 17 days ago
KSA Platform 01: Slowness during Login (IM-11516) - 23 days ago
EU Platform 2: Policy Compliance module is not loading (IM-11492) - about 2 months ago
CA Platform 1 : UI/API is Inaccessible. (IM-11479) - about 2 months ago

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