Number of Incidents
10 outages
Since last incident
1 days
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Major · about 19 hours ago · lasted about 3 hours
US Platform 1 : UI not accessible ( IM-11222 )
Qualys Cloud Platform Operations is investigating an issue causing UI to become inaccessible on US Platform 1. Further updates will be shared as they become available. Ticket reference for this activity: IM-11222
Major · 4 days ago · lasted about 11 hours
All Shared Cloud Platforms: QDS score is not getting updated in VMDR Module (IM-11220)
Qualys Cloud Platform Operations Team is investigating an issue causing the QDS score not to be updated in the VMDR Module. Further updates will be shared as they become available. Ticket reference for this incident: IM-11220.
Major · 7 days ago · lasted 6 minutes
US Platform 2: Asset Groups not available (IM-11211)
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 2 that is causing Asset Groups and IPs not to show in the UI. Users will notice this issue if AGMS service is enabled. Further updates will be shared as they become available. Ticket Reference for this incident: IM-11211.
Minor · 15 days ago · lasted about 8 hours
All Shared Platforms Are Impacted - Web Malware Scans are Erroring Out. (IM-11204)
Qualys Cloud Platform Operations is currently investigating an issue where some of the Web Malware Scans are Erroring Out. Further updates will be shared as they become available. Ticket Reference for this activity is IM-11204.
Minor · 24 days ago · lasted 3 days
In the Connector Centralization 1.8.0.0 Release that was deployed on US02, US01, EU02, CA01, AU01 in last couple of weeks. It was observed that this release has one issue identified in the AWS and Azure Org connector functionality around “attach pre-existing connectors”. The authentication record (For AWS - IAM Role ARN and External Id, For Azure – App Id, Authentication Key) and Qualys tags on the pre-existing connectors are now replaced with those from the Org connector. This does not impact the customers who have not used Org connector OR not attached their pre-existing connectors to the Org connectors. It is recommended not to attach any pre-existing Connectors to any org connectors till we deliver the fix. If you have deployed Org Connector with appropriate recommended steps (such as deployment IAM Role via stack-set to all the required member accounts and App Registration with an access to all subscriptions of the tenant), then there is no impact to your connector health.
Minor · 25 days ago · lasted about 14 hours
US Platform 1: High Portal-Indexing lag (IM-11188)
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible for VM Scan data, PC Scan data and the Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-11188.
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