Qualys Status

Resolved EU Platform 1: Some VM/PC Scans Remaining in "Queued" status (IM-5459)

Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time. The scans are running fine in the backend. Further updates will be shared as they become available. The ticket reference for this activity is IM-5459.

Resolved EU Platform 1: Unable to download VMDR prioritization reports (IM-5458)

Qualys Cloud Platform Operations is currently investigating an issue where users are unable to download VMDR prioritization reports on EU Platform 1. Further updates will be shared as they become available. The ticket reference for this activity is IM-5458.

Resolved US Platform 1: Error while launching scan (IM-5454)

Qualys Cloud Platform Operations is currently investigating an issue where users would see an error while launching a scan: "Unable to communicate with Scanner Services. Please try again later." Further updates will be shared as they become available. The ticket reference for this activity is IM-5454.

Resolved SSL Labs Unavailable (IM-5437)

Qualys has recognized an outage with SSL Labs that has caused the service to be unavailable. We are currently investigating with IM-5437.

Resolved US Platform 3 : UI/API Unavailable (IM-5434).

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available. Ticket reference for this activity: IM-5434.

Resolved US Platform 3 : UI/API Unavailable (IM-5423).

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available. Ticket reference for this activity: IM-5423

Resolved US Platform 3: UI/API Unavailable (IM-5416)

Qualys Cloud Platform Operations is currently investigating an issue causing the US Platform 3 UI/API to be inaccessible or extremely slow for users. Further updates will be shared as they become available. Ticket reference for this activity: IM-5416.

Resolved AE Platform 1: Auto Correlation Synthetic failed (IM-5405)

The user is not able to create, delete the auto-correlation rule, due to which FIM will fail to create an incident. Qualys Cloud Platform Operations is currently investigating the issue. Further updates will be shared as they become available. Internal ticket reference: IM-5405.

Resolved All Shared Cloud Platforms: AssetView Asset Purge Rules paused (IM-5396)

Qualys Cloud Platform Operations is currently investigating an edge case scenario associated in combination with AssetView Connectors and Cloud View Connectors, as a precautionary measure, we have paused the AssetView On-demand and Automatic Asset Purge Rules across Shared Cloud Platforms until a fix is applied. Further updates will be shared as they become available. The ticket reference for this activity is IM-5396.

Resolved US Platform 2: VM/PC/WAS/CertView scan launching via UI/API and Scan Schedules issue (IM-5397)

Qualys Cloud Platform Operations is currently investigating an issue preventing US Platform 2 VM/PC/WAS/CertView scans from launching via UI/API and Scan Schedules. Current running scans will experience a delay in updating status. Further updates will be shared as they become available. Ticket reference for this activity: IM-5397.