Outage in Qualys

EU Platform 1: Intermittent issue on VMDR Dashboard (IM-12516)

Resolved Minor

February 24, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Qualys EU Platform 1 experienced slow performance when loading the VMDR dashboard, affecting the Vulnerability Management component while scan processing and API functionality remained unimpacted. The operations team investigated the issue, implemented a fix, and monitored the results before resolving the incident. The issue lasted approximately 1.1 hours and has been fully resolved.

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 1. As a result, customers may experience slow performance when loading the VMDR dashboard. Please note that there is no impact on scan processing or API functionality. Further updates will be provided as they become available. The ticket reference for this incident is IM-12516.

Components affected

Qualys Vulnerability Management (VM)

Trusted by 1,000+ teams

Need to monitor Qualys outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/24/2026 05:28PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/24/2026 05:09PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 02/24/2026 04:27PM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 1. As a result, customers may experience slow performance when loading the VMDR dashboard.
Please note that there is no impact on scan processing or API functionality.

Further updates will be provided as they become available. The ticket reference for this incident is IM-12516.

Latest Qualys outages

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 1 day ago

US Platform 2, US Platform3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 1 day ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 2 days ago

US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580) - 4 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 5 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook