Outage in Qualys
Multiple Shared Platforms: Qualys Cloud Agent Stuck In Provisioning State Using Azure Extension (IM-12495)
Resolved MinorIncident Report
Qualys Cloud Operations has identified an issue where Qualys Cloud Agents attempting to be installed with the Azure Extension are stuck in the provisioning stage of the lifecycle. This appears to be the result of installing agents from the Azure Details section of an Activation Key within our newest Activation Key Tab (new UI). As a workaround, please install new Azure agents from within the activation key tab of Agent Management within our normal UI instance. Qualys Cloud Operations has identified a fix and is currently being tested. The ticket reference for this incident is IM-12495
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)Need to monitor Qualys outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/09/2026 10:57PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 02/09/2026 08:18PM
We are continuing to test the fix. It has been deemed that the platforms below that have switched status from DEGRADED to OPERATIONAL are not impacted.
IDENTIFIED
2 days ago - at 02/09/2026 08:08PM
Qualys Cloud Operations has identified an issue where Qualys Cloud Agents attempting to be installed with the Azure Extension are stuck in the provisioning stage of the lifecycle. This appears to be the result of installing agents from the Azure Details section of an Activation Key within our newest Activation Key Tab (new UI). As a workaround, please install new Azure agents from within the activation key tab of Agent Management within our normal UI instance. Qualys Cloud Operations has identified a fix and is currently being tested. The ticket reference for this incident is IM-12495
Latest Qualys outages
UK Platform 1,EU Platform 1&EU Platform 2: Multiple software(s) are being displaying incorrect name (IM-12491) - 7 days ago
US Platform 2: High Portal-Indexing lag [IM-12489] - 7 days ago
US Platform 3: Qualys UI Login Impacted [IM-12483] - 9 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
