Resolved Increased timeouts and errors in the early evening
We had an incident early this evening that resulted in 500 error responses and timeouts on our API. We've identified that this was triggered by a change we made earlier in the day and have rolled back that change. We're still investigating the underlying cause and the extent of the impact.
Resolved 500 Errors on fraud API
We are investigating errors on our fraud API.
Resolved Elevated BigTable Error Rate
There was an elevated error rate on the API causing a spike in 500s between 1934 and 1938 BST and another beginning now. This appears to correlate with a spike in BigTable CPU usage which we are investigating.
Resolved Increased Error Rate
We are currently investigating this issue.
Resolved Elevated error rates today at ~ 17:40 GMT
There was a transient problem with our main database around this time that put a lot of load onto a secondary database cluster that was under-provisioned. The problem corrected itself within 5-10 minutes, but we have increased the resources available to the secondary cluster in case the under-provisioning exacerbated the issue.
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