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Resolved Possible issue when updating payment cards on the VNC Connect portal
Our payment processor is experiencing some issues with updating payment cards and some customers may experience problems when adding new payment cards on the Billing page of the VNC Connect portal. If you experience this, please try again later.
Resolved VNC Viewer Chat functionality can cause the remote computer to become uncontrollable
We are aware of an issue with VNC Viewer 6.21.920 that using the Chat feature may block control of the remote computer. To restore control of your remote access session, click Options on the VNC Viewer toolbar at the top of the screen and disable the EnableChat parameter in the Expert tab. This will allow you to control the remote computer again. Once control is restored, ensure you close the Server chat window. NOTE: the user you are chatting with can close or de-focus the chat window at any time to restore viewer control. We are working on an updated version of VNC Viewer as a priority. For now we recommend not using the Chat functionality, or disabling Chat by setting EnableChat to False (in the VNC Server Expert tab).
Resolved Issue with completing purchases
Our billing system is currently encountering issues. If you have experienced issues in the last 8 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.
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