RealVNC

RealVNC Status

Official source
Minor Outage
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Ongoing VNC Connect portal performance issue affecting a small number of customers

We are aware that the People tab on the VNC Connect portal for some customers is slow to load, and that auto complete is slow when adding people/groups ...

about 3 hours ago Official incident report

Stats

1 incidents in the last 7 days

1 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: about 3 hours ago

Latest Incidents

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Resolved Issues accessing RealVNC websites

We are currently investigating this issue.

Resolved Connectivity issues

We are aware a small number of customers are experiencing issues connecting via the VNC Connect cloud services. We are investigating this issue.

Resolved Recent Instant Support branded binaries on Windows causing SmartScreen warnings

We are aware that users being supported via Instant Support, in cases where RealVNC customers changed their Instant Support branding recently (since 25th September), are experiencing difficulties downloading and running the branded Instant Support executable and are receiving SmartScreen warnings on Windows. NOTE: the recently branded Instant Support executable can still be run by choosing to "Run anyway" if necessary

Resolved VNC Connect and VNC Developer portals inaccessible

We are currently investigating the issue.

Resolved Issue with completing purchases

Our billing system is currently encountering issues. If you have experienced issues in the last 24 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.

Resolved Email Delivery Delays

We are aware that some transactional emails (for example, "New sign-in to your RealVNC account") are being delayed. We're working with our service partner on resolving this issue but we recommend enabling 2-step authentication on your RealVNC account as this disables the "New sign-in to your RealVNC account" email. Please refer to https://help.realvnc.com/hc/en-us/articles/360015811232-Why-am-I-being-asked-to-check-my-email-each-time-I-sign-in-to-my-RealVNC-account- for more information on this.

Resolved We are investigating issues with the newest MacOS instant support binary

We are currently investigating this issue.

Resolved Issues with purchasing when using PayPal

We are investigating an issue affecting payments processed via our PayPal Gateway. All other functionality and purchasing via credit cards is unaffected.

Resolved Issues accessing VNC Connect potal

Customers may encounter errors when authenticating or using parts of our portal to manage their subscriptions. We are currently investigating this issue.

11 months ago Official incident report

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