RealVNC

RealVNC Status

Official source
Everything seems OK

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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 1 minute ago

Last known issue: about 1 month ago

Latest Incidents

Last 30 days

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Resolved VNC Developer website is unavailable

We are currently experiencing issues with the VNC Developer website. Our technical team is investigating.

about 1 month ago Official incident report

Resolved Issue with Instant Support Branded binaries

Branded Instant Support binaries that have been created after 8:30 UTC on Monday 29th March 2021 have invalid certificates. If this issue affects you please use the unbranded binaries from www.realvnc.help until this issue has been resolved. Additionally, please do not rebrand your Instant Support binaries until this issue is resolved. We apologise for the inconvenience.

about 2 months ago Official incident report

Resolved VNC Connect portal performance issue affecting a small number of customers

We are aware that the People tab on the VNC Connect portal for some customers is slow to load, and that auto complete is slow when adding people/groups to computers/computer groups. We are investigating this issue.

Resolved Issues accessing RealVNC websites

We are currently investigating this issue.

Resolved Connectivity issues

We are aware a small number of customers are experiencing issues connecting via the VNC Connect cloud services. We are investigating this issue.

Resolved Recent Instant Support branded binaries on Windows causing SmartScreen warnings

We are aware that users being supported via Instant Support, in cases where RealVNC customers changed their Instant Support branding recently (since 25th September), are experiencing difficulties downloading and running the branded Instant Support executable and are receiving SmartScreen warnings on Windows. NOTE: the recently branded Instant Support executable can still be run by choosing to "Run anyway" if necessary

Resolved VNC Connect and VNC Developer portals inaccessible

We are currently investigating the issue.

Resolved Issue with completing purchases

Our billing system is currently encountering issues. If you have experienced issues in the last 24 hours, such as new teams not appearing after a purchase is made, please bear with us as we resolve these. We apologise for any inconvenience caused. This does not affect the VNC Connect remote access services, which are operating normally.

10 months ago Official incident report

Resolved Email Delivery Delays

We are aware that some transactional emails (for example, "New sign-in to your RealVNC account") are being delayed. We're working with our service partner on resolving this issue but we recommend enabling 2-step authentication on your RealVNC account as this disables the "New sign-in to your RealVNC account" email. Please refer to https://help.realvnc.com/hc/en-us/articles/360015811232-Why-am-I-being-asked-to-check-my-email-each-time-I-sign-in-to-my-RealVNC-account- for more information on this.

11 months ago Official incident report

Resolved We are investigating issues with the newest MacOS instant support binary

We are currently investigating this issue.

11 months ago Official incident report

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