Outage in Redtail

Call Center VoIP Outage

Resolved Major
November 16, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our callers will experience longer than normal hold times when attempting to contact us by phone. This is due to an outage within our VoIP service, which is impacting our call centers. During this issue, callers will experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/16/2022 04:23PM

This incident has been resolved.

MONITORING almost 3 years ago - at 11/16/2022 02:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 11/16/2022 02:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 11/16/2022 01:21PM

Our callers will experience longer than normal hold times when attempting to contact us by phone. This is due to an outage within our VoIP service, which is impacting our call centers. During this issue, callers will experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.

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