Outage in Redtail

Redtail Hosted Email Services | Access Issues

Resolved Major
May 26, 2023 - Started 10 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Some users are experiencing an issue when attempting to access their email and send emails. We are working to identify the root cause for this issue.
Components affected
Redtail Webmail
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 05/27/2023 05:03AM

Our engineers have resolved the issue impacting users. We sincerely apologize for any negative impact to your day-to-day operations. Thank you for your patience and continued support of Redtail and it's portfolio of products.

MONITORING 10 days ago - at 05/27/2023 04:54AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 days ago - at 05/27/2023 04:50AM

We apologize for the prolonged issue. Our engineers have identified the issue and are currently implementing a fix. We appreciate your patience and understanding as we work to resolve the issue.

IDENTIFIED 10 days ago - at 05/27/2023 02:26AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 days ago - at 05/27/2023 01:18AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 days ago - at 05/26/2023 11:34PM

Some users are experiencing an issue when attempting to access their email and send emails. We are working to identify the root cause for this issue.

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