Outage in Retail Zipline

High Latency and Errors

Resolved Minor
June 26, 2023 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Zipline is currently investigating an issue with the application resulting in high latency and errors seen throughout the application. Symptoms would include slow response times and page loads within the application as well as timeout errors.
Components affected
Retail Zipline GraphQL API Retail Zipline Insights Retail Zipline Core Platform Retail Zipline Login/SSO Retail Zipline Search Retail Zipline Publishing Retail Zipline Notifications Retail Zipline Files
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/26/2023 06:01PM

The delays with Resource Library have been alleviated, and all systems are functioning as expected

INVESTIGATING 10 months ago - at 06/26/2023 03:53PM

We are continuing to investigate the issue.
Resource library has been disabled temporarily for some customers in order to troubleshoot the incident further.

INVESTIGATING 10 months ago - at 06/26/2023 03:13PM

Zipline is currently investigating an issue with the application resulting in high latency and errors seen throughout the application. Symptoms would include slow response times and page loads within the application as well as timeout errors.

Latest Retail Zipline outages

Partial slowdown in application - 7 months ago
Outage due to broken deployment. - 7 months ago
EU Upstream provider: degraded performance affecting customers on EU instance - 7 months ago
Latency / Timeout on Resource Library - 10 months ago
Errors with file uploads - 12 months ago

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