Outage in RingCentral

A portion of customers with numbers in Puerto Rico may experience failed inbound calls or faxes due to an underlying carrier.

Resolved Minor
May 08, 2024 - Started 11 days ago - Lasted 7 days

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Outage Details

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Calling - Inbound RingCentral Fax - Inbound
Latest Updates ( sorted recent to last )
UPDATE 4 days ago - at 05/15/2024 03:11PM

RingCentral Operations teams are continuing to investigate the issue with an underlying carrier. The next update will occur in the morning of May 16th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 5 days ago - at 05/14/2024 03:20PM

RingCentral Operations teams are continuing to investigate the issue with an underlying carrier. The next update will occur in the morning of May 15th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 6 days ago - at 05/13/2024 03:39PM

RingCentral Operations teams are continuing to investigate the issue with an underlying carrier. The next update will occur in the morning of May 14th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 9 days ago - at 05/10/2024 03:07PM

RingCentral Operations teams are continuing to investigate the issue with an underlying carrier. The next update will occur in the morning of May 13th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 10 days ago - at 05/09/2024 04:05PM

RingCentral Operations teams are continuing to investigate the issue with an underlying carrier. The next update will occur in the morning of Friday, May 10th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 11 days ago - at 05/08/2024 07:02PM

RingCentral Operations teams are continuing to investigate the issue with an underlying carrier. The next update will occur in the morning of Thursday, May 9th, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 11 days ago - at 05/08/2024 03:22PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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