Outage in Salsify

Intermittent BigCommerceV3 connection

Resolved Minor
December 01, 2022 - Started over 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

We have noticed degraded performance for some customers using our BigCommerceV3 connector. Salsify systems are operating nominally, but it appears the BigCommerce API is failing intermittently. Republishing may complete successfully or may encounter the error again. We are monitoring for improvements or announcement from BigCommerce.
Components affected
Salsify Syndication
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/02/2022 05:56PM

Our engineers identified a change in BigCommerce API behavior and have update our connector accordingly. This should address the failed publishes experienced by some of our customers. If your BigCommerceV3 publish recently failed, please execute the publish again.

MONITORING over 1 year ago - at 12/01/2022 11:18PM

We have noticed degraded performance for some customers using our BigCommerceV3 connector. Salsify systems are operating nominally, but it appears the BigCommerce API is failing intermittently.

Republishing may complete successfully or may encounter the error again. We are monitoring for improvements or announcement from BigCommerce.

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