This chart provides user-reported problems for Scurri in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Scurri status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Scurri outages.
Minor Resolved · 15 days ago · lasted about 6 hours
Issue with support ticketing system
There is currently an issue with the ticketing system Zendesk, where new tickets are not being created as expected Zendesk is currently working on resolving the issue at the moment, but we will work on responding to any new tickets as soon as possible If you have any urgent issues, please ring any of the following support numbers: +44 20 360 33123 | +353 51 596044 or contact us via chat
Minor Resolved · 20 days ago · lasted 10 days
Deutsche Post International Shipping and Tracking API Scheduled Maintenance - Sunday March 12th from 8:00AM to 12:00PM CET
Deutsche Post has given advance notice that scheduled maintenance is planned for their International Shipping and Tracking API on Sunday March 12th from 8:00AM to 12:00PM CET Purpose of Maintenance: Essential maintenance What does this mean for Scurri customers: - During this maintenance period the Deutsche Post International Shipping and Tracking API will be disrupted.
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Minor Resolved · 20 days ago · lasted 10 days
Deutsche Post International Shipping and Tracking API Scheduled Maintenance - Sunday March 5th 2:00 to 5:00pm CTE
Deutsche Post has given advance notice that scheduled maintenance is planned for their International Shipping and Tracking API on Sunday March 5th from 2:00 to 5:00pm Purpose of Maintenance: Essential maintenance What does this mean for Scurri customers: - During this maintenance period the Deutsche Post International Shipping and Tracking API will be unavailable
Minor Resolved · 24 days ago · lasted about 2 hours
We have identified an issue within the Scurri platform which may be service affecting. We are currently investigating and will update this post with further information when available.
Minor Resolved · about 1 month ago · lasted 2 days
Spring Global Shipment Generation Issues
Dear Scurri Customer, We are currently investigating an issue with label generation for Spring Global. When trying to generate a label for Spring Global you may receive one of the following errors: Service TRCK could not be found for this region / Service UNTR could not be found for this region. We are working with Spring Global directly to resolve this issue and will update this page with an update once available.
Minor Resolved · about 1 month ago · lasted 38 minutes
Royal Mail OBA Scheduled Maintenance - Saturday February 11th 00:00 to 08:30
Royal Mail has given advance notice that scheduled maintenance is planned for Saturday February 11th 00:00 to 08:30 Purpose of Maintenance: Essential maintenance What does this mean for Scurri customers: - During this maintenance period, you will be unable to generate Royal Mail labels - If you do attempt to generate labels, the shipment will error, and can be retried once the maintenance period is over Royal Mail have asked that during this time you hold back sending any data to OBA and submit the data once the system is back online Thank you
Minor Resolved · 2 months ago · lasted 21 days
Royal Mail International Services Disabled
Following a cyber security incident within Royal Mail a number of international parcel and letter services were disabled within Scurri; We have now enabled some of these services. Please see below a summary of the International services which have been reinstated: International Tracked International Tracked & Signed International Signed International Untracked (Standard / Economy) Letter services Customers in Northern Ireland are also able to submit both export letters and export parcels for all services bound for Ireland into the Royal Mail network through all channels. These services are currently only available for customers based in Northern Ireland. Further information about why these services have been disabled can be found on the Royal Mail website: https://business.help.royalmail.com/app/answers/detail/a_id/12556/kw/service%20update Impact on Scurri customers: For services that remain disabled you will receive the following error: "The specified service is not acti...
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