Ongoing Incident Coronavirus: Effects on your shipping
Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays. Please find up-to-date info...
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shipcloud Latest Incidents
Resolved DHL Returns API disruption for FR
We've been informed by DHL of the following disruption on their Returns API: > actually there are restrictions on the function Return. The restriction affects the label request for the following countries: > > FR > > Due to the technical restrictions, labels for the listed return countries cannot be created. > This applies to the order channels webservice (API Returns) and websites.
Resolved UPS: Locked out User IDs
We've been notified, that yesterday's error (https://status.shipcloud.io/incidents/f7nn2k8wgksz) still persists for some customers. Unfortunately, we still haven't heard back from UPS.
shipcloud Scheduled Maintenances
Shopify App Maintenance
On December 27 from 4 pm to 6 pm we will perform maintenance on the shipcloud Shopify app. You will still be able to use shipcloud from within our WebUI, since we're only updating the app. The shipcloud Shopify app will not be available during the time period. The maintenance incorporates not only an update of the tech stack, which will enable us to provide you with the best shipping solution and experience possible in the future. It will also bring in new features and a new visual style.
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FAQ
- Is shipcloud down?
- shipcloud seems to be up and running. We're updating the status regularly.
- I'm having issues with shipcloud, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when shipcloud is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when shipcloud has issues.
- Why should I subscribe to IsDown?
- We want to keep you updated on the status of the services you care about and impact your company. We'll keep you informed about the incidents that happen. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel anytime. After 14 days, you'll need to subscribe to an actual plan to continue to use the service.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- You are missing one of the services I use. Can you add it?
- Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.