Outage in ShipEngine

PNG resource URL missing from successful createLabel responses

Resolved Major
March 05, 2024 - Started 2 months ago - Lasted 40 minutes
Official incident page

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Outage Details

We have received reports of the PNG label download resource URL not being present in the response content of successful createLabel requests where it would be expected to populate by default.
Components affected
ShipEngine API
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/05/2024 11:43PM

This incident has been resolved.

MONITORING 2 months ago - at 03/05/2024 11:17PM

The cause has been identified and a fix has been implemented. We are monitoring to confirm a complete resolution.

INVESTIGATING 2 months ago - at 03/05/2024 11:17PM

We have received reports of the PNG label download resource URL not being present in the response content of successful createLabel requests where it would be expected to populate by default.

Latest ShipEngine outages

FedEx- Increased Latency - about 1 month ago
USPS- Tracking Error - about 2 months ago

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