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Major Resolved
We are investigating reports of the error "Requested value 'no_rates_returned' was not found." being encountered by SDK users when attempting to rate shipments.
Major Resolved
We have received reports of the PNG label download resource URL not being present in the response content of successful createLabel requests where it would be expected to populate by default.
Number of Incidents
0 issues
Last incident
36 days ago
IsDown offers an easy way to monitor ShipEngine with maximum flexibility
IsDown monitors ShipEngine API for major outages. A major outage is when ShipEngine API experiences a critical issue that severely affects one or more services/regions. When ShipEngine marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors ShipEngine status page for minor outages. A minor outage is when ShipEngine API experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in ShipEngine status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
ShipEngine publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors ShipEngine and all their 63 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
ShipEngine and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
ShipEngine is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the ShipEngine status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest ShipEngine API outages, issues and problems' at the top of the page.
ShipEngine API last outage was on March 21, 2024 with the title "Requested value 'no_rates_returned' was not found."
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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