Outage in ShipEngine

Poor performance and time outs reported on multiple endpoints.

Resolved Minor
August 12, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints. This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well. This status will be updated as additional information is made available or a resolution is implemented.
Components affected
ShipEngine API

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/12/2025 05:05PM

This incident has been resolved.

MONITORING 5 months ago - at 08/12/2025 04:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 08/12/2025 04:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 08/12/2025 04:01PM

We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints.
This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well.

This status will be updated as additional information is made available or a resolution is implemented.

Latest ShipEngine outages

Sendle AU, CA, & US - Shipments Halted - about 20 hours ago
UPS Updates for US & CA Shipments - 5 days ago
ShipStation API Access Issue - 30 days ago
Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden" - 30 days ago
Australian Carrier Updates - about 1 month ago

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