Outage in ShipEngine
Poor performance and time outs reported on multiple endpoints.
Resolved Minor
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Outage Details
We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints.
This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well.
This status will be updated as additional information is made available or a resolution is implemented.
Components affected
ShipEngine APILatest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/12/2025 05:05PM
This incident has been resolved.
MONITORING
13 days ago - at 08/12/2025 04:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 08/12/2025 04:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
13 days ago - at 08/12/2025 04:01PM
We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints.
This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well.
This status will be updated as additional information is made available or a resolution is implemented.
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