Outage in ShipEngine

carrier_id and warehouse-id not found errors when rating and creating labels

Resolved Major
September 23, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels: "carrier_id xxxxxxx not found" "warehouse_id yyyyyyy not found"
Components affected
ShipEngine API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 04:52PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/23/2025 02:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 09/23/2025 02:09PM

We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels:
"carrier_id xxxxxxx not found"
"warehouse_id yyyyyyy not found"

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