Outage in ShipEngine

Requested value 'no_rates_returned' was not found.

Resolved Major
March 21, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of the error "Requested value 'no_rates_returned' was not found." being encountered by SDK users when attempting to rate shipments.
Components affected
ShipEngine API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2024 06:15PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/21/2024 05:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/21/2024 04:32PM

An update for the dotNet SDK has been published.
Development is continuing to investigate the underlying change that instigated this issue.

IDENTIFIED about 1 month ago - at 03/21/2024 03:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/21/2024 02:54PM

We are investigating reports of the error "Requested value 'no_rates_returned' was not found." being encountered by SDK users when attempting to rate shipments.

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