Outage in Sinch

Delivery Issue US - AT&T

Resolved Minor
November 21, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently observing intermittent service disruption on USA - AT&T via Short Codes for a subset of traffic. Impact: Slightly decreased delivery rates on some MT messages via Short Codes. Incident Start Time: 2023-11-20 16:00 UTC We will update as soon as we have more information.
Components affected
Sinch SMS - US - ShortCode
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/21/2023 07:17PM

This incident has been resolved.

Incident Start Time: 2023-11-20 16:00 UTC
Incident Restoration Time: 2023-11-21 18:08 UTC
Incident End Time: 2023-11-21 18:08 UTC

MONITORING over 1 year ago - at 11/21/2023 06:21PM

A fix has been implemented by the vendor and we are monitoring the results.

Incident Restoration Time: 2023-11-21 18:08 UTC

INVESTIGATING over 1 year ago - at 11/21/2023 05:17PM

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

INVESTIGATING over 1 year ago - at 11/21/2023 03:46PM

We are currently observing intermittent service disruption on USA - AT&T via Short Codes for a subset of traffic.

Impact: Slightly decreased delivery rates on some MT messages via Short Codes.

Incident Start Time: 2023-11-20 16:00 UTC

We will update as soon as we have more information.

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