Outage in Smile.io

Temporary delays awarding points

Resolved Minor
November 28, 2022 - Started over 1 year ago - Lasted 2 days
Official incident page

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Outage Details

Points awarding is currently delayed. Your customers will receive points for their actions later than usual. Our team will be monitoring processing times over Cyber Monday and will update this status page accordingly. While we don’t have an ETA on when processing will be fully completed, these delays are temporary, and your shoppers will not lose any data.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/30/2022 05:22PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/28/2022 05:37PM

Points awarding is currently delayed. Your customers will receive points for their actions later than usual.

Our team will be monitoring processing times over Cyber Monday and will update this status page accordingly. While we don’t have an ETA on when processing will be fully completed, these delays are temporary, and your shoppers will not lose any data.

Latest Smile.io outages

Degraded database performance - about 1 month ago
Order processing delays - about 2 months ago

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