Outage in Spiceworks

Cloud Help Desk - Emailed ticket responses aren't added to ticket

Resolved Minor

September 02, 2022 - Started over 1 year ago - Lasted 7 days
Official incident page

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Outage Details

We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.

Components affected

Spiceworks Cloud Help Desk

Latest Updates ( sorted recent to last )

INVESTIGATING over 1 year ago - at 09/09/2022 03:40PM

Prior update was for another incident, this issue is still being investigated, apologies for the notifications.

IDENTIFIED over 1 year ago - at 09/09/2022 03:26PM

This issue is only affecting organizations that configured a custom email footer. A fix is being tested to resolve.

INVESTIGATING over 1 year ago - at 09/02/2022 03:03PM

We have reports that some emails don't make it to the cloud help desk to update tickets. The development team are looking into the cause.

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