Outage in Spiceworks
Cloud Help Desk - Reports on the Export page stuck in the "running" state
Resolved Major
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Outage Details
The engineering team has been notified and are investigating the issue.
Components affected
Spiceworks Cloud Help DeskLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/25/2025 03:33PM
A fix has been implemented and affected users with support tickets have confirmed it is effective.
If you are still seeing this issue please submit a ticket with support@spiceworks.com
IDENTIFIED
16 days ago - at 06/11/2025 01:57PM
The root cause of this issue has been identified. A fix is being developed in the current sprint. A further update will be made once that code is tested and deployed.
IDENTIFIED
17 days ago - at 06/10/2025 04:45PM
Monitoring indicates the potential fix did not improve the issue. Engineering are treating this as a priority and will deploy additional logging tomorrow, in order to better trap the root cause of the issue.
IDENTIFIED
25 days ago - at 06/02/2025 06:33PM
Engineering have a potential fix that will be applied late Wednesday June 4th (Central US time). The impact of this will be monitored to establish if additional work is required.
INVESTIGATING
about 2 months ago - at 05/06/2025 01:19PM
Investigation is still ongoing as we saw this issue for a period of time again this morning.
INVESTIGATING
about 2 months ago - at 05/05/2025 07:15PM
The backlog for reports has now cleared and it appears they are being processed normally.
INVESTIGATING
about 2 months ago - at 05/05/2025 06:23PM
The engineering team has been notified and are investigating the issue.
Latest Spiceworks outages
Cloud Inventory - Login from web site links results in a blank page - about 1 month ago
Cloud Help Desk - MFA deliverability issues for some users - 3 months ago
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