Outage in Spiceworks

Cloud Help Desk - Power BI Fails to Load Content

Resolved Minor

March 22, 2023 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

When refreshing Power BI to retrieve updated values, you may receive an error like: "Web.Contents failed to get contents from 'https://on.spiceworks.com/api/public/power_bi/reports/xlsx' (404): Not Found" The cause for this is under investigation, however a workaround has been discovered by users: If you delete the exports that are triggered by opening PowerBi and manually run an export, you can then refresh PowerBi.

Components affected

Spiceworks Cloud Help Desk

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/24/2023 07:59PM

Resolved via a release Mar 23, refer to release notes https://community.spiceworks.com/blogs/help-desk-cloud-edition-release-notes/4050-cloud-help-desk-exports-power-bi-advanced-reporting-bugfix

MONITORING about 1 year ago - at 03/23/2023 08:05PM

A fix was put into place 22-Mar that appears to have resolved the issue.

If you're still having trouble with Power BI, though, email support: support@spiceworks.com

INVESTIGATING about 1 year ago - at 03/22/2023 02:49PM

When refreshing Power BI to retrieve updated values, you may receive an error like:

"Web.Contents failed to get contents from 'https://on.spiceworks.com/api/public/power_bi/reports/xlsx' (404): Not Found"

The cause for this is under investigation, however a workaround has been discovered by users:

If you delete the exports that are triggered by opening PowerBi and manually run an export, you can then refresh PowerBi.

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