Outage in SPS Commerce

Authentication Errors Accessing Fulfillment, Assortment, and Fulfillment Monitor

Resolved Minor
March 28, 2022 - Started over 3 years ago - Lasted about 17 hours
Official incident page

Incident Report

We are investigating an authentication issue affecting users logging in to Fulfillment, Assortment, Dev Center, and Fulfillment Monitor. These services may be unavailable until we're able to resolve the issue. Thank you for your patience.
Components affected
SPS Commerce Fulfillment Monitor SPS Commerce Fulfillment SPS Commerce Dev Center SPS Commerce Assortment SPS Commerce Document Processing

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/28/2022 06:15PM

We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.

INVESTIGATING over 3 years ago - at 03/28/2022 05:53PM

We are still investigating this incident. Document processing is also impacted.

We appreciate your patience while we work to resolve this issue.

IDENTIFIED over 3 years ago - at 03/28/2022 05:34PM

We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.

INVESTIGATING over 3 years ago - at 03/28/2022 05:26PM

We are investigating an authentication issue affecting users logging in to Fulfillment, Assortment, Dev Center, and Fulfillment Monitor. These services may be unavailable until we're able to resolve the issue.

Thank you for your patience.

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