Outage in SPS Commerce

Document Processing Delay and Fulfillment Monitor Unavailable

Resolved Major
June 13, 2023 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an issue with Fulfillment Monitor. Fulfillment Monitor may be unavailable until we're able to resolve the issue. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/14/2023 12:51AM

We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.

MONITORING 11 months ago - at 06/13/2023 11:15PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 06/13/2023 10:46PM

We are continuing to make progress working through the backlog of transactions impacted by this event. Thanks for your continued patience.

MONITORING 11 months ago - at 06/13/2023 09:51PM

We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Fulfillment Monitor and Assortment are both operational. Thank you for your patience.

IDENTIFIED 11 months ago - at 06/13/2023 09:33PM

We have identified the cause of this incident and our Technology team is working diligently to correct it. We are currently working to process through the backlog of transactions held due to this incident. Thanks for your continued patience.

IDENTIFIED 11 months ago - at 06/13/2023 08:38PM

We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.

INVESTIGATING 11 months ago - at 06/13/2023 07:46PM

We are also investigating an issue with Assortment. Assortment may be unavailable until we're able to resolve the issue. Thank you for your patience.

INVESTIGATING 11 months ago - at 06/13/2023 07:44PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/13/2023 07:41PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/13/2023 07:41PM

We are also investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.

INVESTIGATING 11 months ago - at 06/13/2023 07:38PM

We are investigating an issue with Fulfillment Monitor. Fulfillment Monitor may be unavailable until we're able to resolve the issue. Thank you for your patience.

Latest SPS Commerce outages

Document Processing Delay - 3 months ago
Document Processing Delay - 5 months ago
Document Processing Delay - 6 months ago
Document Processing Delay - 7 months ago

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