Outage in Staffbase

Degraded performance/Slow responses of our App

Resolved Minor
January 25, 2023 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers may experience slow loading times. Our teams are investigating right now. We will update you as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/25/2023 11:56AM

Our provider Microsoft Azure implemented a fix, so we can confirm that all apps are working as intended again. We are sorry for the inconvenience this has caused.

Please contact us at [email protected] should you experience any further issues. We’re happy to help!

IDENTIFIED about 2 months ago - at 01/25/2023 09:02AM

We have identified the root cause. It seems that Microsoft Azure (being used as hosting provider for our applications and services) is facing multiple outages across all regions, which is causing degradation of all services. Microsoft is working on restoring the availability. Until then, the Staffbase services might be interrupted. For more information, check: https://status.azure.com/de-de/status
We will keep you updated as we learn more.

IDENTIFIED about 2 months ago - at 01/25/2023 08:53AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 01/25/2023 08:43AM

We have identified the root cause. It seems that Microsoft Azure (being used as hosting provider for our applications and services) is facing multiple outages across all regions, which is causing degradation of all services. Microsoft is working on restoring the availability. Until then, the Staffbase services might be interrupted. For more information, check: https://status.azure.com/de-de/status
We will keep you updated as we learn more.

INVESTIGATING about 2 months ago - at 01/25/2023 07:58AM

Some customers may experience slow loading times. Our teams are investigating right now. We will update you as we learn more.

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