Is Stardekk Down?
Stardekk status is operational
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IsDown continuously monitor the official Stardekk status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Stardekk outages.
Stats for Stardekk outages in the last 30 days
Number of Outages
1
Average Downtime
84 mins
Total Downtime
84 mins
Since last incident
9 days
Users reports for Stardekk in the last 12 hours
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Get access to historical data and Stardekk's lastest outages
Minor · 9 days ago · lasted about 1 hour
Issues with online payments through a payment provider
We are currently investigating reports where it is not possible to make online payments on the Cubilis Booking Engine or pay via a payment request from Bookingplanner. We are working as quick as possible to rectify this.
Major · about 1 month ago · lasted about 2 hours
Issue with viewing credit cards and importing reservations in PMS
We have received some reports from customers who cannot view credit cards in Cubilis & Bookingplanner + cannot import reservations into their PMS system. We are reviewing both issues with urgency and will provide you with an update upon any change.
Major · 3 months ago · lasted about 19 hours
Not possible to receive online payments for reservations made through the Cubilis Booking Engine
At the moment, it is not possible for guests to pay online for reservations on our Cubilis Booking Engine. This only applies to properties working with an online payment provider (e.g. Mollie, Stripe...). It's also not possible to send payment requests in Bookingplanner. This does not affect reservations guaranteed by credit card or bank transfer. We will resolve this as soon as possible.
Major · 3 months ago · lasted about 2 hours
General outage of our Stardekk Products
We are investigating reports that some services are not accessible for some users. We are working as quick as possible to rectify this.
Minor · 3 months ago · lasted about 3 hours
We are investigating delays in Cubilis & Bookingplanner
We are investigating reports that some services are causing delays for some users. We are working as quick as possible to rectify this.
Minor · 4 months ago · lasted about 1 hour
We are investigating delays in Cubilis
We are investigating reports that some services are causing delays for some users. We are working as quick as possible to rectify this
Minor · 4 months ago · lasted about 1 hour
Degraded performance in our mail service
We are experiencing a degraded performance in our mail service. It's possible you didn't receive confirmation mails for new reservations created on the Cubilis Booking Engine. This does not affect availability, as the reservations do arrive correctly in Cubilis. We're investigating the cause and will provide an update as soon as possible. Thank you for your patience.
Minor · 4 months ago · lasted about 15 hours
Cubilis not accessible for some customers
This afternoon, some customers were unable to reach Cubilis back office, as well as some guests were unable to complete their reservations on the Cubilis Booking Engine. Meanwhile, our products are accessible again (since 5 P.M. CET) and we continue to monitor the status. Because of this, some reservations were not received in Cubilis. We can now automatically retrieve the missed reservations from Booking.com and Airbnb, so they will still appear automatically in Cubilis and in your PMS within now and a few moments. We still recommend checking all emails received from partners with new reservations (made today, but especially between 3.40 P.M. & 5 P.M. CET). If you cannot find a reservation in Cubilis or in your PMS, please add this reservation manually to set the availability correctly. We apologize for the inconvenience.
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Frequently Asked Questions
- Is Stardekk down right now? What is Stardekk current status?
- Stardekk seems to be up and running. We've updated the status 2 minutes ago.
- Was Stardekk down today?
- Stardekk is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Stardekk, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Stardekk and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- Stardekk outage? How can I monitor Stardekk?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Stardekk and get alerts in real-time when Stardekk has outages.
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