Starling Bank Status
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Starling Bank status pageStats
1 incidents in the last 7 days
3 incidents in the last 30 days
Automatic Checks
Last check: 3 minutes ago
Last known issue: 4 days ago
Latest Incidents
Last 30 days
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Resolved Service Disruption
Some customers may currently experience delays receiving text messages. We are aware of this and our team is working to fix it. We are sorry for any inconvenience.
Resolved Inbound Calls Not Connecting
Calls to our customer service centre are currently not connecting. If you need help, please contact us via in-app chat, message or email. We apologise for any inconvenience.
Resolved Service Disruption
We are currently experiencing some issues with customers trying to call us. Our team can still help you if you’d like to contact us by in-app chat. Go to Help in the app and select contact us; and chat. Our team are working to resolve this asap and we’re sorry for any inconvenience.
Resolved Service Disruption
We are aware some customers may be experiencing issues with online card purchases and in-app card services (such as seeing card details in app, and activating cards). We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Resolved Service Disruption
Some customers may be experiencing issues making payments and with some app functions. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Resolved Card services disruption
Some customers may experience issues with their card transactions, ATM withdrawals and card information in app. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
Resolved Issues receiving calls
We are currently experiencing issues receiving calls. We’re sorry for any inconvenience. We are working to fix this as soon as possible. If you can’t get through to us, you can try chat or send us an in-app message and we will be able to get back to you. To access an in-app message from your app, select the Get in Touch option, select send us a message and we will get back to you as soon as possible.
Resolved Phone Calls to Customer Service
Some customers are having difficulty getting through to our customer service team by phone. We are investigating and are looking to resolve as soon as possible. We will keep you updated. We are sorry for the inconvenience. You can still contact our customer services team through in-app chat.
Resolved Card services disruption
Some customers may experience issues with their card transactions and ATM withdrawals. Post Office withdrawals and deposits are currently unavailable. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience. Your transaction feed will self correct in the coming days.
Resolved Service Disruption to Card Transactions
Some customers may experience issues with their card transactions and ATM withdrawals. Please do re-try. You can still withdraw money from the Post Office. Your transaction feed will self correct in the coming days. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.
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