Outage in Telesign

Operator Service Alert - Quality degradation - ATT Mobility - 07/21/23

Resolved Minor

July 21, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Issue: US Operator - ATT Mobility Quality degradation Date: 07/21/23 Start Time: 10:15 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward US/CA ATT Mobility. Customers that send SMS messages to ATT Mobility users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

Components affected

Telesign Operator Alerts

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 07/21/2023 07:41PM

Dear Customers and Partners,

SMS delivery has now been restored as of 12:40PM 07/21/23.

INVESTIGATING over 2 years ago - at 07/21/2023 05:22PM

Issue: US Operator - ATT Mobility Quality degradation

Date: 07/21/23
Start Time: 10:15 AM PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward US/CA ATT Mobility. Customers that send SMS messages to ATT Mobility users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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