Number of Incidents
0 outages
Since last incident
33 days
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Minor · about 1 month ago · lasted about 3 hours
Timely is experiencing SMS issues
Timely is currently experiencing a some issues receiving SMS messages. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.
Minor · about 1 month ago · lasted about 6 hours
Investigating issues relating to sending SMS messages from Timely
We're currently seeing issues with our partner system, Twilio, that is resulting in Timely being unable to send out SMS messages. This will include login tokens, ad hoc messages as well as appointment reminders in some markets. We're investigating the issue and will post updates soon
Major · about 2 months ago · lasted 37 minutes
We have identified an issue with the Timely application and are investigating the cause
Minor · about 2 months ago · lasted 44 minutes
Slow Response on Timely Web App
We are aware of an internal issue that is causing slower than expected performance across our main Timely app on web, mobile and online bookings. We have already identified the cause and are working to apply a fix to address this as fast as possible. We'll post a further update within the hour.
Major · 3 months ago · lasted 32 minutes
We're seeing issues with our iOS (iPad and iPhone) application which is preventing people from logging in. We're investigating and trying to isolate the cause. In the meantime you should be able to access Timely using Safari (or another web browser) and going to https://app.gettimely.com
Major · 5 months ago · lasted about 2 hours
We are aware of an issue with registrations for Timely on our iOS app that may display an error when attempting to sign up. We have identified that a 3rd party provider service is currently experiencing an outage and that is impacting our registration workflow. We are monitoring the service and will advise as soon as systems are restored to normal. Customers are able to sign up successfully using our web app at https://app.gettimely.com/register as usual.
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