Outage in Umbrellar

Umbrellar - Identified Cloud Portal Disruption

Resolved Minor
May 11, 2021 - Started almost 3 years ago - Lasted 11 months
Official incident page

Need to monitor Umbrellar outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Umbrellar, and never miss an outage again.
Start Free Trial

Outage Details

We've determined that an upstream API is returning errors which is stopping some customers from logging in to MyCSP portal. This is due to the global outage with Salesforce which they are currently investigating. We will provide an update when we have further information. If you have any questions, please let us know by email to help@umbrellar.com.
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/12/2021 05:36AM

We have verified that the issue with Salesforce that affected our services has been fixed, and we have also verified stability of the upstream API and MyCSP portal availability. The disruption is now resolved.

We apologise for the service disruption. If you have any questions, please let us know by email to help@umbrellar.com.

MONITORING almost 3 years ago - at 05/12/2021 01:55AM

The upstream API is now functioning correctly and customers should be able to log in to the MyCSP Portal. We will continue to monitor the API to ensure it is stable before resolving this issue.

If you have any questions, please let us know by email to help@umbrellar.com.

IDENTIFIED almost 3 years ago - at 05/11/2021 11:26PM

We've determined that an upstream API is returning errors which is stopping some customers from logging in to MyCSP portal. This is due to the global outage with Salesforce which they are currently investigating. We will provide an update when we have further information.

If you have any questions, please let us know by email to help@umbrellar.com.

IDENTIFIED almost 3 years ago - at 05/11/2021 10:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 05/11/2021 10:35PM

We've determined that an upstream API is returning errors which is stopping some customers from logging in to MyCSP portal. This is due to the global outage with Salesforce which they are currently investigating. We will provide an update when we have further information.

If you have any questions, please let us know by email to help@umbrellar.com.

Latest Umbrellar outages

Christchurch Datacentre Outage - 3 months ago
Cyclone Gabrielle - Service disruption - about 1 year ago
Umbrellar - Investigating Cloud Portal Disruption - over 1 year ago
MyCSP - Investigating Portal Disruption - over 1 year ago
Upcoming Critical OpenSSL Vulnerability - over 1 year ago

Start monitoring Umbrellar and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE