Outage in UserTesting

Issue around payments stuck in processing state

Resolved Major
April 26, 2023 - Started over 2 years ago - Lasted about 18 hours
Official incident page

Incident Report

We’ve received reports that payments to contributors are stuck in processing. Our engineering team is actively investigating.
Components affected
UserTesting Payment Processing

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/27/2023 03:37PM

This incident has been resolved.

MONITORING over 2 years ago - at 04/27/2023 11:04AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 04/26/2023 09:53PM

We’ve received reports that payments to contributors are stuck in processing. Our engineering team is actively investigating.

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