Outage in VanillaSoft

SIP 503 Errors

Resolved Major
April 20, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of VoIP issues that are creating a SIP 503 error. Our engineers have identified the issue and are currently working on its resolution. We appreciate your patience and apologize for this inconvenience. We will update as soon as it is resolved.
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/20/2024 05:35PM

SIP 503 errors are now resolved. VoIP services are operational.

MONITORING 15 days ago - at 04/20/2024 03:42PM

Our engineers have confirmed that the sip errors and registration issues are fully resolved.

You may need to restart your VoIP services in order to place and receive calls.

If you require any further assistance, you can reach out directly to our support team by calling 972-200-0179

Thank you for your patience and we appreciate your business.

IDENTIFIED 15 days ago - at 04/20/2024 03:29PM

Our engineers have identified the issues and are currently implementing a resolution. We will update once again shortly.

IDENTIFIED 15 days ago - at 04/20/2024 02:57PM

Our engineers are continuing to investigate the cause of the SIP errors and registration issues. We will send another update as soon as our engineers deploy a resolution. Once again, we thank you for your patience.

IDENTIFIED 15 days ago - at 04/20/2024 02:24PM

We are aware of VoIP issues that are creating a SIP 503 error. Our engineers have identified the issue and are currently working on its resolution.

We appreciate your patience and apologize for this inconvenience. We will update as soon as it is resolved.

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