0 incidents in the last 7 days
0 incidents in the last 30 days
Last check: about 2 hours ago
Last known issue: 4 months ago
Resolved VoIP is currently down for all customers
VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.
Resolved VS Connect softphone login service disruption
Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to https://support.counterpath.com/hc/en-us/articles/360057898473-Data-Center-Outage-Oct-17
Resolved VoIP outage
We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.
Resolved Intermittent email delivery delays for some users
VanillaSoft's mail service provider, Oracle, is currently experiencing intermittent email delivery delays. They are aware of the issue and have engineers working on a resolution. This only impacts users who do not have an SMTP configuration established.
Resolved Gryphon DNC (Do Not Call)
We are currently having problems communicating with the Gryphon DNC service. This will cause routing issues for any customers using Gryphon DNC.
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