Is VanillaSoft Down?

VanillaSoft status is operational

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Users are not reporting problems in VanillaSoft

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VanillaSoft problems reported by users

This chart provides user-reported problems for VanillaSoft in the last 12 hours. It's a collection of user reports from different sources.

Latest VanillaSoft Outages

We continuously monitor the official VanillaSoft status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last VanillaSoft outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
229 Days since last incident

Minor Resolved · 8 months ago · lasted less than a minute

VanillaSoft VoIP degraded service

Our VoIP partner is currently experiencing intermittent service issues that are impacting inbound and outbound calls. We are actively investigating and hope to have this resolved shortly.

Minor Resolved · 9 months ago · lasted 33 minutes

Networking Issue Causing Outage

Our Google Cloud hosting center is currently experiencing some network issues that are being investigated and that are impacting performance. We will update as soon as possible.

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Minor Resolved · about 1 year ago · lasted 4 months

VanillaSoft brief Outage due to Google Cloud outage

At around 12:50pm EST, there was an outage with VanillaSoft due to our cloud hosting provider, Google Cloud, experiencing networking issues with their global load balancer. Google has identified the issue, and all appears to be back to normal - the outage lasted about 15 minutes, We will continue to monitor the situation.

Major Resolved · almost 2 years ago · lasted about 1 year

VoIP is currently down for all customers

VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

Minor Resolved · over 2 years ago · lasted over 1 year

VS Connect softphone login service disruption

Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to https://support.counterpath.com/hc/en-us/articles/360057898473-Data-Center-Outage-Oct-17

Minor Resolved · over 2 years ago · lasted over 1 year

VoIP outage

We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.

Minor Resolved · over 2 years ago · lasted over 1 year

Intermittent email delivery delays for some users

VanillaSoft's mail service provider, Oracle, is currently experiencing intermittent email delivery delays. They are aware of the issue and have engineers working on a resolution. This only impacts users who do not have an SMTP configuration established.

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Frequently Asked Questions

Is VanillaSoft down right now? What is VanillaSoft current status?
VanillaSoft seems to be up and running. We've updated the status 2 minutes ago.
Was VanillaSoft down today?
VanillaSoft is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with VanillaSoft, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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