Check if VanillaSoft is down, official outages, user-reported issues, and outages map.
VanillaSoft is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more VanillaSoft status data.
IsDown has tracked 51 incidents since started monitoring VanillaSoft status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 13, 2025
10:51 AM EDT
|
Minor | VoIP Inbound Calls (Clarity) | 33 minutes |
|
Oct 07, 2025
04:37 PM EDT
|
Major | VoIP Inbound Calls (Clarity) | about 1 hour |
|
Aug 21, 2025
12:09 PM EDT
|
Major | VOIP-Inbound/Outbound Dialing (VS Connect) | about 3 hours |
|
Aug 20, 2025
12:47 PM EDT
|
Minor | UPDATE: VOiP Outbound Dialing/Fail to Establish | about 3 hours |
|
Aug 20, 2025
09:34 AM EDT
|
Major | VoIP Dialing-Outbound Dialing Failing | about 3 hours |
|
Jun 12, 2025
02:48 PM EDT
|
Major | Temporary Service Disruption Customer Support Call Centre-Phone Lines | about 3 hours |
|
Apr 14, 2025
03:09 PM EDT
|
Major | Slowness and Latency Issues on VanillaSoft | 38 minutes |
|
Mar 03, 2025
09:34 AM EST
|
Major | Some Clients reporting that the VoIP HUD not Displaying | about 4 hours |
|
Jan 24, 2025
09:05 AM EST
|
Minor | Major Network Upgrades For the Evenings of Friday January 25th and Saturday January 26th for Cou... | 2 days |
|
Jan 23, 2025
05:39 PM EST
|
Major | Clarity Portal, Call Recording and API Related Services Impacted | about 2 hours |
"Loading..." - page not loading
| Component | Status |
|---|---|
| VanillaSoft Web Application | OK |
| VanillaSoft Legacy Application | OK |
| VanillaSoft VoIP/SMS | OK |
| VanillaSoft.com WebSite | OK |
Sales engagement platform featuring CRM capabilities, VoIP/SMS communication tools, and both modern and legacy application interfaces for streamlined sales workflows.
Monitoring VanillaSoft since April 2020
Tracking 4 VanillaSoft services and regions
10 incidents in 2025
Be the first to know when VanillaSoft goes down
Monitor All your Vendors in One Place
4522+ third-party services available to monitor
Know Before They Know
Alerts 30+ minutes before official updates
Stop the Ticket Flood
Cut "is it down?" tickets by 80%
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
VanillaSoft isn't down. You can check VanillaSoft status and incident details on the top of the page. IsDown continuously monitors VanillaSoft official status page every few minutes. In the last 24 hours, there were 1 outages reported.
VanillaSoft is currently operational. You can check VanillaSoft status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of VanillaSoft being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the VanillaSoft official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
VanillaSoft last outage was on October 13, 2025 with the title "VoIP Inbound Calls (Clarity)"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor VanillaSoft and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if VanillaSoft is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about VanillaSoft's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor VanillaSoft with maximum flexibility
IsDown monitors VanillaSoft for major outages. A major outage is when VanillaSoft experiences a critical issue that severely affects one or more services/regions. When VanillaSoft marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors VanillaSoft status page for minor outages. A minor outage is when VanillaSoft experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in VanillaSoft status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
VanillaSoft publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors VanillaSoft and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
VanillaSoft and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
14-day free trial · No credit card required · No code required
