Major October 30, 2023 · lasted about 1 hour
We are investigating reports of a possible service outage affecting some of our VoIP services. Our engineers are currently working on addressing and resolving these issues.More details & updates
Minor October 17, 2023 · lasted 29 minutes
We are investigating reports of performance degradation for some of our VoIP service which is only impacting some of our clients. Our engineers are currently working on addressing and resolving the...More details & updates
Minor September 18, 2023 · lasted about 1 hour
The VanillaSoft Support team is aware of the call issues that are happening to some of our customers. We have isolated the problem and are working on a resolution. Affected Components -Inbound Dia...More details & updates
Major August 28, 2023 · lasted about 1 hour
Voicemail drops, HUD and SMS are currently experiencing rolling outages impacting some customers. We are currently investigating and working to resolve the issue as soon as possible.More details & updates
We have registered 28 issues and outages in VanillaSoft since we started monitoring on April 29, 2020.
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Minor July 20, 2023 · lasted about 1 hour
We are currently investigating "no ringing on outbound calls" with our VanillaSoft VoIP Systems. Calls are still connecting to the intended party. There may be some clients that are currently expe...More details & updates
Major June 17, 2023 · lasted about 5 hours
We are currently investigating intermittent VoIP connectivity problems that are impacting some customers.More details & updates
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Number of Incidents
30 days ago
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