Is VanillaSoft Down?

VanillaSoft status is operational

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IsDown continuously monitor the official VanillaSoft status page for ongoing outages. Check the stats for the latest 30 days and a list of the last VanillaSoft outages.

Stats for VanillaSoft outages in the last 30 days

Number of Outages


Average Downtime

0 mins

Total Downtime

0 mins

Since last incident

97 days

Users reports for VanillaSoft in the last 12 hours

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Get access to historical data and VanillaSoft's lastest outages

Major · 3 months ago · lasted about 5 hours

VoIP outage

Our VoIP partner is currently having an outage. The issue is under investigation and looking to resolve it as soon as possible.

Minor · 12 months ago · lasted less than a minute

VanillaSoft VoIP degraded service

Our VoIP partner is currently experiencing intermittent service issues that are impacting inbound and outbound calls. We are actively investigating and hope to have this resolved shortly.

Minor · about 1 year ago · lasted 33 minutes

Networking Issue Causing Outage

Our Google Cloud hosting center is currently experiencing some network issues that are being investigated and that are impacting performance. We will update as soon as possible.

Minor · over 1 year ago · lasted 4 months

VanillaSoft brief Outage due to Google Cloud outage

At around 12:50pm EST, there was an outage with VanillaSoft due to our cloud hosting provider, Google Cloud, experiencing networking issues with their global load balancer. Google has identified the issue, and all appears to be back to normal - the outage lasted about 15 minutes, We will continue to monitor the situation.

Major · over 2 years ago · lasted about 1 year

VoIP is currently down for all customers

VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

Minor · over 2 years ago · lasted over 1 year

VS Connect softphone login service disruption

Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to

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Minor · over 2 years ago · lasted over 1 year

VoIP outage

We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.

Minor · almost 3 years ago · lasted over 1 year

Intermittent email delivery delays for some users

VanillaSoft's mail service provider, Oracle, is currently experiencing intermittent email delivery delays. They are aware of the issue and have engineers working on a resolution. This only impacts users who do not have an SMTP configuration established.

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Frequently Asked Questions

Is VanillaSoft down right now? What is VanillaSoft current status?
VanillaSoft seems to be up and running. We've updated the status 1 minute ago.
Was VanillaSoft down today?
VanillaSoft is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with VanillaSoft, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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