VanillaSoft Status

Resolved VoIP is currently down for all customers

VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

Resolved VS Connect softphone login service disruption

Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to https://support.counterpath.com/hc/en-us/articles/360057898473-Data-Center-Outage-Oct-17

Resolved VoIP outage

We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.

Resolved Intermittent email delivery delays for some users

VanillaSoft's mail service provider, Oracle, is currently experiencing intermittent email delivery delays. They are aware of the issue and have engineers working on a resolution. This only impacts users who do not have an SMTP configuration established.

Resolved Gryphon DNC (Do Not Call)

We are currently having problems communicating with the Gryphon DNC service. This will cause routing issues for any customers using Gryphon DNC.

Resolved Update for VanillaSoft VoIP Users

This morning we became aware of an issue in which older versions of VS Connect (the VanillaSoft softphone from CounterPath) are unable to connect to the CounterPath server. If you are affected, you will see an error message stating, “the data received from this license server appears to be corrupted”. This issue can be resolved by uninstalling your VS Connect phone, and then installing the latest version which can be found here: https://support.vanillasoft.com/hc/en-us/articles/360001655151-Download-and-Login-to-VS-Connect If your organization does not use the VS Connect softphone this issue does not affect you and no action is required.

Resolved VanillaSoft VoIP outage

Some users are experiencing an outage with our VoIP service. Our VoIP provider is actively investigating the issue.

Resolved VanillaSoft is now up and running on secondary servers

VanillaSoft is now up and running on secondary servers, and testing is showing that everything is working well.

Resolved VanillaSoft currently offline

We are currently investigating a possible outage with Google. We will update as soon as we know more.

Resolved VanillaSoft Currently Offline due to Possible Network Issue with Google Cloud Platform

VanillaSoft is currently offline. This is believed to be a result of issues with the Google Cloud Platform, which we use to host our software-as-a-service. We are actively and aggressively pursuing this issue with Google. Updates will follow soon, once we have confirmed the cause and identified the corrective course of action and associated timelines. We apologize for this downtime and appreciate your patience.