Outage in VanillaSoft
VanillaSoft Performance Issues affecting some users
Resolved MajorIncident Report
We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users.
Our teams are actively working to identify the cause and restore normal performance as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Components affected
VanillaSoft Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/21/2026 01:51PM
The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally.
Thank you for your patience and understanding while we worked to resolve this issue.
MONITORING
1 day ago - at 08/21/2026 01:19PM
Our engineers were able to quickly identify the root cause and implement the necessary changes to restore VanillaSoft to normal operation.
Services are currently operational, and we are continuing to monitor performance closely to ensure stability.
Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.
INVESTIGATING
1 day ago - at 08/21/2026 01:10PM
We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users.
Our teams are actively working to identify the cause and restore normal performance as quickly as possible.
We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
Latest VanillaSoft outages
Failed to Establish Calls - 24 days ago
Vanillasoft Platform Not Responding / Login Issues - 29 days ago
Latency/Slowness on Vanillasoft Platform - about 1 month ago
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