Outage in VanillaSoft
Call and Voicemail Drop Errors: 503 Errors
Resolved MajorIncident Report
We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully.
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/03/2026 04:28PM
The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved.
Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected.
We appreciate your patience and understanding while we worked to resolve this issue.
INVESTIGATING
13 days ago - at 09/03/2026 04:02PM
We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully.
Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible.
We apologize for the disruption and appreciate your patience while we work toward a resolution.
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