Outage in VanillaSoft
Failed to Establish Calls
Resolved MajorIncident Report
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
Components affected
VanillaSoft VoIP/SMSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 08/26/2026 03:40PM
The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.
MONITORING
about 19 hours ago - at 08/26/2026 03:10PM
Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability
INVESTIGATING
about 20 hours ago - at 08/26/2026 02:44PM
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
Latest VanillaSoft outages
VanillaSoft Performance Issues affecting some users - 6 days ago
Failed to Establish Calls - 29 days ago
Vanillasoft Platform Not Responding / Login Issues - about 1 month ago
Some Clients Unable to Log Into Vanillasoft or Navigate within the CRM - about 1 month ago
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