Outage in VanillaSoft

VanillaSoft Servers Timing Out

Resolved Major
December 19, 2023 - Started almost 2 years ago - Lasted 30 minutes
Official incident page

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Outage Details

We have identified an issue with the VanillaSoft servers that is causing long load times and preventing some users from using the platform. A fix is being worked on and will be deployed shortly.
Components affected
VanillaSoft Web Application
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/19/2023 11:20PM

The fix has been deployed and is holding. All services are operational.

IDENTIFIED almost 2 years ago - at 12/19/2023 11:09PM

We have identified an issue with the VanillaSoft servers that is causing long load times and preventing some users from using the platform. A fix is being worked on and will be deployed shortly.

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